FAQ
Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or you can check out as a Guest. Our registration process is fast, free, and will save you time when making future purchases.
Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online if you become a registered user. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can get status updates on your order and also tracking numbers for orders once they ship.
Can I order by phone?
YES! Our sales team is available to assist with phone orders Monday - Friday 8:00 am - 4:30 pm CST. Please give us a call 1-800-328-4560.
What kinds of payment methods do you accept?
We accept the following forms of online payment:
- Visa
- MasterCard
- Discover
- American Express
- PayPal
Why can't I use my account number to order online?
Our website does not allow for Net 30 Terms customers at this time. Please call us to place your order.
How do I check on the status of my order?
- You may view the status of your order by logging into your Sparky Abrasives account and clicking on Check Order Status.
- Click on the order number to view the status of your order.
- Confirmations are sent via email within 30 - 60 minutes (during normal business hours) when your order has been received or your shipment has been processed, based on the valid email address provided to us.
- If you did not receive any confirmation emails, please check your email spam filter. Select sparkyabrasives.com as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order. If you checked out as a "Guest" please call 1-800-328-4560 to check if your order was received.
- The order status will change once your items ship.
What kinds of shipping methods do you use?
We offer a variety of shipping options including UPS GROUND, FEDEX, UNITED STATES POSTAL SERVICE, and UNISHIPPERS. We reserve the right to choose the best shipping option on each order. Free Shipping is available to all 50 States for orders over $99. We do accept UPS and FEDEX Collect account numbers, if you want to ship on your own account. Provide the Collect Account Number in the "notes" section when checking out online. Our automatic shipping charges will be refunded once the account is confirmed.
I ordered multiple items, but only received part of my order? What's going on?
Sometimes when there is more than one product in an order, we will ship the items separately. We want you to be able to enjoy and use your Sparky products as quickly as possible, so we send portions of your order out as they become available. Rest assured we will send the remaining part of your order as soon as the item is restocked. We also ship from several factory locations around the U.S., so your order may come in more than one package depending on where it ships from.
Can I get a tracking number?
Yes, of course! All orders include tracking. It will be updated on your account at sparkyabrasives.com. An "invoice" email will be sent when your order ships, tracking can be found on the lower left hand of invoice. If you didn't set-up an account and checked out as a guest, you can give us a call at 1-800-328-4560 or send us an email at sales@sparkyabrasives.com and request a tracking number.
Can I cancel my order after it has been placed?
Unfortunately, our system does not have the capacity to cancel or edit orders once they have been completed. However, if you find that you have made a mistake with your order, we do accept returns for a refund. Original shipping charges are not refundable. If you find that we have made a mistake in shipping, please let us know immediately so we can correct the order for you.
When will my credit card be charged?
Your credit card will be authorized and charged (ensuring there are sufficient funds to cover the cost of the transaction) at the time your order is placed. Orders will not be processed if a credit card is declined. Charges on credit card statements will show up as a charge from Leaders Manufacturing; our parent company.
Is it safe to use my credit/debit card when making a purchase over the Internet?
Yes. All of your credit card information is encrypted and stored safely on our secure servers. Making a purchase online is no different than using your card at the supermarket. In addition, virtually all banks offer "zero liability" fraud protection for online purchases. You can also call in your order. Our sales team is available M-F 8:00am - 4:30pm CST. 1-800-328-4560
Why is the Standard Shipping Charge $13.95? $11.95?
We offer 3 tiers of shipping charges. Orders under $50, shipping is $13.95. Orders of $50 - $94.99, shipping is $11.95. This charge includes a small order fee and a credit card processing fee. To avoid these fees, spend $99 or more online and receive FREE standard shipping on your order!
Can I return my order for a refund?
Yes, most items can be returned. You need to contact customer service to request an RMA (Return Merchandise Authorization) before any returns will be accepted. Customers are responsible for all shipping charges to send items back. And there MAY be a 15% restocking fee on custom made or non-stock items. Original shipping fees will not be refunded. Clearance items are not eligible for returns.
I can’t find the sanding belt size I need listed online. Can I special order sanding belts?
Yes! While we strive to make all sanding belts available, it is difficult for us to list all the abrasives available on the market today. If there is a particular size you need, and it cannot be found on our online store, please call us directly at 800-328-4560 or contact us with the size and grit you need. We will gladly respond during our normal business hours. We can custom make most sanding belts 1/4" to 12" wide and up to 400" long. We have an outside vendor for all time saver belts, call for a quote.
Why am I receiving an invoice?
Once your items ship either from our warehouse or our vendor's warehouse, we send an email (invoice). The invoice is only a receipt showing that the credit card has been charged for said amount. Some orders will ship in multiple shipments, if you created an online account - it will show what has shipped and what was back ordered.